Cancellation /Change policy: 

Airports:

Cancellations with more than 72 hours’ notice will be refunded full amount of your payment less a $30.00 processing fee. Cancellations to your reservation with less than 72 hours’ notice will not receive a refund. No refund also applies to “no shows”. It is passenger’s responsibility to supply most up to date information regarding your arrival /departure time. Failure to do so may result in cancellation of your transfer without any refund.

Weddings: Deposits are non-refundable if cancelled within 3 months of the actual event. Full wedding payments are non-refundable if cancelled within 30 days of the booking.

Events/ Special occasions: Deposits are non-refundable if cancelled within 2 weeks of the actual event. No refund will be given if change of mind or cancelled within 10 days of the reservation.

Cancellation is treated on base-to-base situations. We always try to work out the best solution for both parties involved which may include a credit for future travel instead of a refund.

Booking changes:

You may be charged an additional cost if there is a change to your scheduled reservation pickup /drop off time within 72 hours of your booking that goes beyond our usual “waiting time” (please see below). In some cases, your reservation may have to be cancelled if we cannot make amends where no refund applies.

Waiting Time policy: 

Passengers waiting at the airport /cruise terminal: 
Your reservation includes waiting time of up to 15 minutes beyond your scheduled pick-up time. (Pickup time is 30 minutes after your scheduled arrival for Domestic flights and 60 minutes for international flights & Cruise terminal arrivals). If the delay goes past 30/ 60-minutes beyond your scheduled pickup time, your reservation may incur an additional fee that will be relevant to the changes or may be subject to cancellation without any refund given.

Passengers travelling to/ from events, special occasions, etc (not airport or cruise terminal):
Pickup time is set and needs to be adhered to as most of the vehicles are reserved for another reservation unless specified prior to your pickup. Please keep in mind that waiting time is charged at a cost of $150 per hour. You will be charged per half an hour increment and will be billed as an additional cost via our invoicing system. We will do our best to accommodate any pickup time changes however this will not always be possible.

Passengers departing from private address/ hotel:
Our waiting time allowance is 10 minutes from the scheduled pickup time (if it won’t make a driver late to their next pickup location). We reserve right to cancel transfers and move our drivers onto their next pickup if clients are not ready to depart 10 minutes beyond their scheduled pickup time. Our driver will always try to make a contact with you if any issues.

We consider clients not ready 10 minutes beyond their scheduled pickup time as “no shows” and subject to our cancellation policy. Please call our driver on 0433 964 706 if you are running late. We advise our clients to be ready 10 minutes earlier than the nominated pickup time and to have mobiles phones switched on and handy should we need to contact you.

We recommend being at the airport 2 hour prior to Domestic flights and 3 hours prior to International flights.

Service Interruptions: 

Pick-up and drop-off times are approximate; we do not take responsibility for delays due to traffic or any other factor outside of our control.

Travel Insurance

You are strongly advised to purchase travel insurance prior to your departure protecting you against loss, damage and flight /cruise cancellations or delays - speak to your travel agent.

Refusal of Service:

We reserve the right to refuse transport service due to level of intoxication, antisocial behaviour, or abusive language in which case there will be no refund given.

Cleaning Fee:

If a vehicle is damaged or stained due to preventable cause, you will be charged a fee of $500 AUD to cover the cleaning cost as well as vehicle being out of service ($800 per day) for a period that it takes to rectify the issue.

Pricing Policy:

All prices are shown in Australian dollars and are inclusive of GST.

After Hours surcharge:

There may be a surcharge for late night, weekend, and public holiday travel. Please enquire about the cost when making a reservation

Merchant Fee:

There is a 2% merchant fee that is charged to all card payments. If you wish to avoid this charge, we offer a direct debit. EFT details are listed on our invoices.

Baggage Information:

Luggage is limited to one suitcase and one piece of hand luggage per person (per airport weight guidelines). Surcharges may apply to additional luggage items like child seats, bikes, surf boards, golf bags and fishing rods.

Website

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